Terms of Service

Last Updated: March 13, 2026 | Effective Date: March 13, 2026

These Terms of Service (“Terms”) govern your access to and use of VERA and related services (collectively, the “Service”) provided by VeraNeural, Inc. (“VeraNeural,” “we,” “us,” or “our”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility

To use the Service, you must:

• Be at least 18 years old, OR
• Be at least 13 years old with verifiable parental or legal guardian consent and ongoing supervision
• Have the legal capacity to enter into a binding agreement in your jurisdiction
• Not be prohibited from using the Service under applicable law

By using the Service, you represent and warrant that you meet these eligibility requirements. If we learn that a user does not meet these requirements, we may terminate their account without notice.

2. Account Registration

• You must create an account to access the Service. Accounts are authenticated through our identity provider (Clerk)
• You are solely responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities that occur under your account, whether or not authorized by you
• You must provide accurate, current, and complete information when creating an account
• You must promptly notify us at support@veraneural.com of any unauthorized use of your account
• We reserve the right to suspend or terminate accounts that contain inaccurate information or violate these Terms

3. Subscriptions and Payments

Free Trial

New users receive a limited free trial of up to 20 lifetime messages. After the trial is exhausted, a paid subscription is required for continued access to VERA's features. Free trial availability and message limits are subject to change.

Subscription Plans

• Subscription plans and pricing are displayed in the app and on our website at the time of purchase
• Subscriptions automatically renew at the end of each billing period unless canceled before the renewal date
• All payments are processed securely through Stripe. VeraNeural does not store your payment card details
• You authorize us to charge your designated payment method for recurring subscription fees at the then-current rate
• Prices are subject to change with reasonable notice. Existing subscribers will be notified before any price increase takes effect

Cancellation

• You may cancel your subscription at any time through your account settings or the Stripe billing portal
• Cancellation takes effect at the end of the current billing period; no prorated refunds are provided for the remaining period
• You will retain access to paid features until the end of your current billing period after cancellation
• If you cancel and later resubscribe, your subscription will restart at the then-current pricing

Refunds

Refunds are generally not provided except where required by applicable law. If you believe you are entitled to a refund, please contact support@veraneural.com within 14 days of the charge. Refund requests are evaluated on a case-by-case basis at our sole discretion.

4. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party rights
• Engage in any illegal, harmful, fraudulent, deceptive, or abusive activity
• Harass, threaten, stalk, or harm other individuals
• Upload or transmit malware, viruses, or malicious code
• Attempt to gain unauthorized access to the Service, its systems, or other user accounts
• Interfere with or disrupt the Service, servers, or networks connected to the Service
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service
• Use the Service to develop, train, or improve a competing product or service
• Share your account credentials with third parties or allow others to access your account
• Use automated systems, bots, scrapers, or data-harvesting tools to access the Service without written permission
• Misrepresent VERA's responses as professional medical, legal, financial, or clinical advice
• Attempt to extract, replicate, or reconstruct VERA's proprietary behavioral frameworks, adaptive code systems, or prompt architectures

Violation of the acceptable use policy may result in immediate suspension or termination of your account without prior notice or refund.

5. AI-Generated Content

VERA uses artificial intelligence, including third-party language models, to generate responses. You acknowledge and agree that:

• AI-generated content may be inaccurate, incomplete, misleading, or contextually inappropriate
• AI-generated content does not constitute professional advice of any kind — including medical, psychiatric, therapeutic, legal, or financial advice
• You must exercise your own independent judgment and consult qualified professionals for decisions that affect your health, safety, finances, or legal rights
• We do not guarantee the accuracy, reliability, completeness, or suitability of any AI-generated content
• AI responses may vary between sessions and may be similar or identical to responses provided to other users
• AI responses may contain errors or interpretations that do not fully reflect your individual circumstances, history, or needs
• You remain solely responsible for any decisions or actions you take based on AI-generated responses

6. Your Content

You retain ownership of all content you submit to the Service (“Your Content”), including messages, journal entries, and profile information. By submitting Your Content, you grant VeraNeural a worldwide, non-exclusive, royalty-free, revocable license to use, process, and store Your Content solely for the purpose of providing the Service to you.

You represent and warrant that:

• You own or have the necessary rights to submit Your Content
• Your Content does not violate the rights of any third party
• Your Content does not violate any applicable law or regulation

7. AI Data Usage and Training

• User conversations are processed in real time to generate AI responses and are stored to maintain conversation continuity within your account
• User conversations are NOT used to train, fine-tune, or improve foundational AI language models
• Anonymized, aggregated usage patterns may be analyzed to improve service quality, but individual conversations are never used as training data
• VERA's behavioral frameworks are developed from published research, neuroscience literature, and proprietary adaptive coding systems — not from individual user conversations
• You may request deletion of your stored conversations at any time by contacting support@veraneural.com

For complete details about data collection, storage, retention, and your privacy rights, please refer to our Privacy Policy.

8. Intellectual Property

The Service, including all content, features, functionality, and technology, is owned by VeraNeural, Inc. and is protected by United States and international intellectual property laws, including copyright, trademark, patent, and trade secret laws. The following are proprietary to VeraNeural:

• The VERA name, brand, logos, and all associated trademarks
• Proprietary behavioral frameworks, adaptive code architectures, and nervous system regulation models
• Software source code, algorithms, and system designs
• User interface designs, visual elements, and user experience patterns
• Documentation, training materials, and content created by VeraNeural

You may not copy, modify, distribute, sell, lease, sublicense, or create derivative works from any part of the Service without our prior written consent. Any unauthorized use of VeraNeural\'s intellectual property may result in legal action.

9. Service Disclaimers

We do not warrant that the Service will be uninterrupted, timely, error-free, secure, or free of viruses or other harmful components. We do not warrant the accuracy, completeness, or reliability of any content obtained through the Service, including AI-generated responses.

VERA is not a medical device and is not intended to diagnose, treat, cure, mitigate, or prevent any disease, disorder, or mental health condition. VERA does not provide therapy, psychiatric care, counseling, or crisis intervention. See our Disclaimer for complete details.

10. Limitation of Liability

Our total aggregate liability to you for all claims arising from or related to the Service shall not exceed the greater of (a) the total amount you paid us in the 12 months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for certain types of damages. In those jurisdictions, the above limitations apply to the maximum extent permitted by law.

11. Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless VeraNeural, Inc., its officers, directors, employees, agents, contractors, licensors, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to:

• Your use of or inability to use the Service
• Your violation of these Terms or any applicable law
• Your violation of any third-party rights, including intellectual property or privacy rights
• Your Content or any information you provide through the Service
• Any claim that your use of the Service caused damage to a third party
• Your failure to seek professional medical, psychological, or crisis support when needed

12. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, with or without prior notice, including but not limited to violations of these Terms, suspected fraudulent activity, or conduct that may harm other users or VeraNeural. You may terminate your account at any time through your account settings or by contacting support@veraneural.com.

Upon termination:

• Your right to use the Service will immediately cease
• You may request an export of your conversation data within 30 days of termination by contacting support@veraneural.com
• After the 30-day export window, we may permanently delete your account data in accordance with our Privacy Policy
• Any outstanding subscription fees remain due and non-refundable
• Provisions of these Terms that by their nature should survive termination will remain in effect, including Sections 6–10, 12–15, and 17

13. Dispute Resolution

Informal Resolution First

Before initiating any formal legal proceeding, you agree to first contact us at legal@veraneural.com and attempt to resolve the dispute informally for a minimum of sixty (60) days. Most concerns can be resolved quickly through direct communication.

Binding Arbitration

If informal resolution is unsuccessful, you and VeraNeural agree to resolve any and all claims, disputes, or controversies arising out of or relating to these Terms or the Service through final and binding arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures. The arbitration shall be conducted by a single arbitrator, in English, and the seat of arbitration shall be Wilmington, Delaware. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class Action Waiver

Jury Trial Waiver

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AND VERANEURAL EACH WAIVE THE RIGHT TO A JURY TRIAL FOR ANY DISPUTE ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE.

Exceptions to Arbitration

Either party may bring claims in small claims court if the claim qualifies. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property rights or to prevent irreparable harm pending arbitration.

14. Governing Law and Venue

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles. Any legal action or proceeding not subject to arbitration shall be brought exclusively in the state or federal courts located in New Castle County, Delaware. You consent to the personal jurisdiction of such courts and waive any objection to venue therein.

15. Changes to Terms

We reserve the right to modify these Terms at any time at our sole discretion. When we make material changes, we will: (a) update the “Last Updated” date at the top of this page; (b) post a notice within the Service; and (c) for significant changes that materially affect your rights, send a notification to the email address associated with your account at least 30 days before the changes take effect.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service and may terminate your account as described in Section 12.

16. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy, Disclaimer, and any other policies referenced herein, constitute the entire agreement between you and VeraNeural regarding the Service and supersede all prior agreements, understandings, and communications.
• Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it enforceable.
• Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future. Any waiver must be in writing and signed by VeraNeural.
• Assignment: You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. VeraNeural may assign its rights and obligations freely, including in connection with a merger, acquisition, reorganization, or sale of assets.
• No Third-Party Beneficiaries: These Terms do not create any third-party beneficiary rights. Nothing in these Terms is intended to confer any rights or remedies on any person other than you and VeraNeural.
• Force Majeure: VeraNeural shall not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including natural disasters, war, terrorism, pandemics, labor disputes, government actions, power failures, internet or telecommunications failures, or cyberattacks.
• Notices: Notices to you may be made via email to the address associated with your account or by posting to the Service. Notices to VeraNeural must be sent to legal@veraneural.com.
• Headings: Section headings are for convenience only and do not affect the interpretation of these Terms.

17. Contact Us

If you have questions, concerns, or feedback about these Terms or the Service, please contact us:

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